FAQ
COVID-19 Concerns
Brothers Wholesale is open during COVID-19! We are staying safe and working non-stop to make sure we get your orders out on time.
Do I need an account to purchase?
Yes! you must have an account to view prices & purchase. We are only accepting wholesale accounts at this time.
I'm Sign in but I don't I see any prices?
Contact us
Shipping
What Types of Shipping Do You Offer?
We offer several shipping options, including standard ground shipping, expedited 2-day.
We ship anywhere in the contiguous United States, Canada, and the United Kingdom.
How Much Does Shipping Cost?
It depends on what shipping option you choose, and where you live. Expedited and overnight shipping generally costs more. Call or email us directly if you have any questions about shipping to your area.
Will I Have to Sign for Delivery?
Yes. An adult (21 or over) will have to sign for each order upon delivery.
Do You Offer Discreet Shipping?
Yes. All of our orders are delivered in premium packaging to ensure your products, especially fragile glass pieces, stay intact.
My Order Arrived Damaged or Didn’t Contain the Correct Items. Help?
No worries. Just contact us and we’ll get you taken care of. We’re proud of our shipping policies, so should something come up, just get in touch and we’ll get it worked out quickly.
Note: Don’t use the items or throw them away until you talk with us!
Payment
What Forms of Payment Do You Accept?
We take most debit and credit cards, including:
How Will the Charge Show Up on My Account?
Your billing statement will say you were charged by “XXX.”
Products & ORDERS
Is There a Minimum Purchase?
Yes. There is a minimum purchase value of $300 dollars.
Do I Need a Prescription to Purchase Your Products?
No prescriptions are needed to order anything we carry.
Returns
What Is Your Return Policy?
Please refer to our Return Policy for more information.
Other Commonly Asked Questions
Where Are You Located?, Want to visit us in person?
Check out our store in Houston:
7302 Harwin Dr. Suite 108,
Houston, TX 77036
See it on Google Maps.
Vendor Inquires:
If you have a new product or brand you can contact us on our Vendor Inquires page
